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Beryl Frost is an accomplished professional with extensive experience in customer support and project management. Currently serving as the Manager of Charity & Donor Support at CanadaHelps since March 2023, Beryl oversees daily operations, focusing on leadership and customer service excellence. Prior experience at LoyaltyOne from April 2001 to September 2022 includes various roles, such as Associate Manager of the Projects Team, where Beryl led cross-functional initiatives, and as a Member Experience People Leader, where significant contributions included developing a Facebook FAQ chatbot during COVID-19 and implementing 24/7 social media strategies. Beryl holds a User Experience Design Certificate from the University of Toronto School of Continuing Studies, enhancing a robust skill set in communication and customer experience.