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Kim Robinson is an experienced operations leader currently serving as the Global Operations Improvements Manager at Camplify Holdings Limited, where responsibilities include enhancing customer and staff experiences across Australia, New Zealand, and Europe. Previous roles include Manager of Customer Projects & Operations at Camplify, leading customer experience initiatives, and positions at the City of Newcastle and Services Australia, where Kim developed and implemented customer experience strategies and frameworks. Kim's earlier experience includes project management roles within the Australian Government, focusing on customer service and agile project methodologies. Kim holds a Bachelor of Business and Commerce from Western Sydney University and various project management and Scrum certifications.