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Don Mingo is a seasoned IT professional with extensive experience in end-user and desktop support. Currently serving as a Sr. Analyst in End User Services Executive Support at PTC Therapeutics, Inc., Don Mingo specializes in troubleshooting pharmaceutical software, providing executive support, and managing remote access for clients. Previously, as a Senior Desktop Support Analyst at Cameo @Cisco Systems, Don Mingo efficiently handled high-volume IT operations, vendor management, and mobile mail configuration. With a long tenure at CompuCom as a Senior Information Technology Specialist, Don Mingo demonstrated expertise in software installation, technical support, and equipment audits. Knowledgeable in ticketing systems such as Service-Now and Remedy, Don Mingo is proficient in various technologies including Office 365, Active Directory, and device management solutions.