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Melissa Wolland has extensive experience in customer service and account management across various sectors. Currently serving as a Commercial Account Executive and Matchday Hospitality Host at Cambridge United Football Club since July 2022, Melissa previously held roles at Sutton Parish Council, where responsibilities included Deputy Clerk and Assistant Clerk from January 2014 to August 2023. Melissa's earlier career includes a significant tenure at Booking.com from September 2007 to January 2014, rising to the position of Customer Care Team Leader, overseeing a multilingual team and managing performance evaluations. Prior experience at Lloyds TSB involved a Senior Customer Service role with personal banking responsibilities, and earlier positions included a Supervisor role at New Look. Education was completed at Bottisham Village College from 1990 to 1995.