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Shelley Musson has a strong background in IT analysis and support. Shelley started their career in 2005 at Pilkington, where they worked as an IT Analyst. In 2006, they joined Saint-Gobain Abrasives as an IT Analyst before moving on to Calor Gas Ltd. At Calor Gas Ltd, they held various roles including Senior IT Support Analyst and Senior IT Analyst. Currently, they serve as the Digital UX & Citizen Lead at Calor Gas Ltd.

Shelley Musson holds a Bachelor of Business Administration (BBA) degree in Business Information Technology from Coventry University. Shelley has also obtained the Viva Engage Essentials certificate from Reed.co.uk in 2023.