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Mark Roberts has extensive experience in data-driven roles within the commercial sector, currently serving as a Commercial Product Owner at Calor Gas Ltd since July 1995. During this tenure, Mark has held various positions, including Salesforce CRM Product Owner and Commercial Insight, Performance & Planning Manager, where responsibilities involved leading teams of Data and Insight Analysts to extract actionable insights related to customer dynamics and market conditions. Previous roles include Database Manager and CRM Programme Manager, focusing on research, analytics, and CRM system enhancements. Mark's earlier career includes positions as a Financial Sales Consultant at Black Horse Finance, a Customer Advisor at Alliance & Leicester, and an Admin Assistant at Bechtel UK Ltd. Educational background includes a 2.1 degree in Business Studies from the University of West London and strong foundational qualifications from Langley Grammar School.