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Ravi Hayashida serves as Process Excellence Manager II at CalOptima Health, leading the development and implementation of standardized processes while identifying operational improvement opportunities. Prior experience includes a longstanding tenure at FedEx Ground, where roles ranged from Field Transportation Specialist to P&D Coordinator, focusing on operational metrics, customer service, and team management. Additional experience encompasses contract management and legal support in various organizations, including a temporary paralegal position at WFS Financial and roles at Burstein Technologies, Inc. and IXOS Software AG. Ravi earned a JD from the University of the Pacific - McGeorge School of Law and holds a BA in English from the University of California, Berkeley.