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Paul Swett is an accomplished professional with extensive experience in managing and developing technical services. Currently serving as the Director of Professional Services at Lochbox since May 2022, Paul Swett has successfully developed an onboarding process for managed service providers and customers while creating and leading a team of IT professionals. Prior to this role, Paul Swett has held various leadership positions at Callware Technologies since April 1996, where responsibilities included consolidating technical customer-facing operations into a unified business unit, implementing cost-effective CRM systems, and delivering custom solutions to U.S. agencies. Paul Swett's expertise in project management, customer relations, and service strategy development has consistently enhanced organizational efficiency and customer satisfaction.