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Jane Nzyoka is a skilled customer service professional with extensive experience in enhancing customer satisfaction and loyalty. Currently serving as a Customer Service Executive at Calltronix (K) Ltd. since June 2021, Jane focuses on managing customer complaints and promoting ongoing promotions. Previously, Jane worked as a Program Officer at Consumers Federation of Kenya (Cofek) from September 2019 to November 2020, where responsibilities included planning program activities, budget management, and brand representation at industry events. Additionally, Jane held the position of Receptionist/Account Assistant at Cannas Hotel in 2018, where tasks involved office administration, invoice reconciliation, and guest services. Jane Nzyoka holds a Bachelor of Commerce degree in Accounting from Kisii University, earned between 2014 and 2017.