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Onu Dickson Paul has extensive experience in customer service and administrative roles, currently serving as a Customer Service Representative at Callnovo Contact Center® since April 2023, where responsibilities include responding to inquiries and resolving issues related to orders and payments. Previously, Onu held the role of Administrative Assistant at Gray Rush Energy Ltd from November 2016 to July 2022, managing communications, scheduling, and clerical tasks while also working as a Customer Service Representative at the same company, addressing customer complaints and maintaining records. Earlier experience at Jose Merchants & Contractors Ltd involved assisting with product and service information, order management, and enhancing the customer experience. Educational credentials include a Bachelor's degree in Economics from Imo State University and professional certificates in IT Support and Cybersecurity from Coursera.