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Makbule Gunes is a seasoned professional in customer success and marketing analysis with extensive experience across various industries. Currently serving as a Customer Success Manager at CallMiner since May 2023, Makbule previously held roles including Professional Services Consultant at Vonage and Contact Centre Technology Specialist at Financial Times. Makbule also contributed as a Consultant for the International Institute of Diamond Grading & Research, a Marketing Analyst at SOAS University of London, and a Sales Analyst at Allianz Global Corporate & Specialty. Earlier experience includes positions at the Association of British Insurers, Symantec, Kumon Educational UK, and Hertford Regional College. Makbule holds a Bachelor of Arts in Business Financial Management from the University of Westminster, completed in 2011.