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Hamena Gondal has a diverse background in both customer service and graphic design. Currently serving as a Customer Representative at CallCare since November 2021, Hamena previously held roles at The University of Manchester, including Graphic Designer, Young Adviser at the CAMHS Digital Research Unit, and PASS Leader, where responsibilities involved planning and facilitating learning sessions for first-year students. Hamena is pursuing a Master's degree in Physician Associate studies at the University of Chester, having earned a Bachelor's degree (Hons) in Biomedical Sciences from The University of Manchester. Educational qualifications also include A-levels in Chemistry, Biology, and Mathematics from Loreto Sixth Form College, along with GCSEs from Levenshulme High School.