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Michelle Gaffney has accumulated extensive work experience in the field of sales and operations, particularly within the contact center industry. Michelle is currently the CEO of Call Design North America, where they focus on improving service levels, increasing utilization, automating processes, and enhancing agent engagement. Prior to their current role, Michelle held the position of Vice President of Sales and Operations at the same company.

Before joining Call Design, Michelle worked as a Solutions Sales Executive at NICE Systems from 2011 to 2013. Michelle also served as a Sales Director at HyperQuality from 2010 to 2011.

Michelle's career in sales and operations started at Aspect Software in 2006, where they served as a Sales Manager responsible for the growth and delivery of contact center applications for the Americas. Michelle focused on unified communications and collaboration, enabling businesses to achieve increased customer satisfaction, improved productivity, and lower costs.

Prior to Aspect Software, Michelle worked at PayPal as a Senior Manager of Workforce from 2005 to 2006. In this role, they managed a significant headcount increase and collaborated with various departments to drive results and maintain employee satisfaction.

Michelle's early career includes experience as a Sales Engineer at Aspect Communications from 1998 to 2005, and as a Software Engineer at IDX from 1996 to 1998.

Michelle Gaffney completed their BA in Mathematics from Boston University, where they studied from 1992 to 1996. Following this, from 2020 to 2022, they attended Vanderbilt University - Owen Graduate School of Management, although the details regarding their degree name and field of study during this period are not provided.