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John Smiley is an accomplished executive with extensive experience in contact center technology, operations, and strategic planning. Currently serving as Vice President of Business and Channel Development at Call Criteria since February 2021, John focuses on enhancing contact center quality and performance through the analysis of agent-customer interactions. Previously, John owned The John Smiley Enterprise, where skills in program management were evaluated for future opportunities. Other notable roles include Vice President of Enterprise Solutions at PPT Solutions, Senior Executive and CIO at Eventus Solutions Group, and Technology Strategy Officer at RE/MAX. John has also held significant positions at Eventus Solutions Group, Accenture, Qwest Communications, AT&T, and TeleTech, contributing to the development and delivery of customer experience and operational solutions.