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Felix Castillo started working as an Operation Manager at Nearshore in October 2013 and held this position until October 2019. In June 2020, they joined Call Center Pros as the Director of Operations, and their employment there is ongoing.

Felix Castillo attended Berkeley College-New York from 2000 to 2004, where they obtained a Bachelor of Science degree in International Business. Additionally, they obtained a certification in Excel Data Visualization: Mastering 20+ Charts and Graphs from LinkedIn in March 2020.