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Natalie Roberts is a seasoned professional in customer success management, currently serving as a Senior Customer Success Manager at Calix since June 2021, following a tenure as a Customer Success Manager at FireMon from October 2017 to June 2021. At FireMon, Natalie's responsibilities included nurturing post-sales relationships to enhance product adoption and retention, while achieving key performance metrics. Previously, Natalie worked as a Customer Service Advisor at Perceptive Software, advocating for customer needs within the Global Support Services team, and as a Human Services Specialist for the State of Kansas, where various complex issues related to state and federal programs were managed. Natalie's education includes a Bachelor of Applied Science in Organizational Leadership from Donnelly College and an Associate of Arts in Visual and Performing Arts from Kansas City Kansas Community College.