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Ingrid Bogaardt is a seasoned IT professional with extensive experience in project and problem management. Currently serving as a Problem Manager at the Franchise Tax Board since January 2010, Ingrid has led the development of ITIL-based policies and processes, managed budget allocations, and collaborated with various teams to enhance organizational efficiency. Previous roles include Project Manager at Persistent Edge, where significant revenue increases were achieved through effective project assessments and CRM implementations, and IT Business Analyst at Hewlett-Packard, overseeing multiple complex projects and enhancing operational communications. Ingrid holds a Bachelor of Science in IT from Penn State University and an Associate of Arts in Liberal Arts from Moorpark College.