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Michelle W. currently serves as Assistant Vice President for Customer Service Collections and Call Center Optimization at Caliber Home Loans, Inc., with a tenure starting in December 2018. Previous roles include Assistant Vice President of Customer Service and Loan Servicing Manager at the same company, as well as Regional Collections Manager at Wells Fargo Dealer Services. Prior experience spans various positions in the mortgage and collections industry, including roles at Capital One, Bank of America, and BMO Harris Bank. Michelle has demonstrated expertise in managing teams, optimizing workflows, and implementing process improvements across multiple operational roles. Education credentials include studies at Chicago State University, Champions School of Real Estate, and Kaplan University.