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Fabian Hernandez is a seasoned IT professional with substantial experience in technical support, currently serving as a Sr. Helpdesk Support Technician and formerly as a Desktop Support Technician at California Giant Berry Farms since May 2020. Responsibilities include assisting over 100 users with Tier 1 and Tier 2 technical issues, managing company cell phone and tablet inventory, and utilizing Windows PowerShell for user setup. Prior experience includes desktop support roles at Apple and PayPal, where Fabian managed technical issues for thousands of users and improved asset management processes. Additionally, Fabian has served as a Lead Security Officer at Condor Security of America, Inc., and as a Sales Lead at Old Navy. Education includes completion of an IT Help Desk trainee program through Year Up Bay Area and studies in Business Administration at Hartnell College.