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Jess Frame possesses extensive experience in customer experience and marketing, currently serving as Senior Manager of Customer Experience at Caleres, Inc. since March 2015. Previous roles at Caleres include Ecommerce Consumer Experience Manager, Ecommerce Manager, and several positions within web merchandising and learning & development design. Prior to joining Caleres, Jess worked at Independence Visitor Center Corporation from September 2011 to March 2015, where responsibilities included Marketing & Creative Manager, Marketing & Creative Coordinator, and Marketing Assistant. Early career experience includes a marketing internship at FirstPlay, LLC in 2010. Educational qualifications include a Bachelor of Arts in Communication from Rutgers University and an Associate of Science in Business Administration and Management from Rowan College at Burlington County.