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Jess La Torre is a seasoned professional in customer success, currently serving as a Senior Strategic Customer Success Manager at Calendly since July 2022. Prior experience includes strategic roles at MaestroQA and various positions at Zipwhip, including Senior Customer Success Manager for small businesses and Mid-Market clients. Jess also has experience as an Implementation Project Manager at Vizient, Inc. and multiple implementation roles at AppFolio Inc. with a strong foundation in management analytics from BearingPoint and signals intelligence from the U.S. Army. Jess possesses a Bachelor’s degree in Public Affairs with a focus on International Political Economy from The University of Texas at Dallas and has pursued further education in Full Stack Web Development from Southern Methodist University, with additional courses from the University of Oxford and the University of Cambridge.