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Gabi Gaines is a dedicated professional with experience in quality assurance and customer success, currently serving as a Quality Assurance Engineer I at Calendly since March 2021. In this role, Gabi has excelled in user support, technical issue escalation, and team training, consistently exceeding monthly KPIs while advocating for user needs as a CX Liaison. Prior to this, Gabi worked as a Customer Success Associate at MapHabit, leading training efforts and managing SaaS applications for senior living communities, alongside a role in quality assurance as an Apple Developer. Gabi's earlier experience includes volunteering as a Group Leader for the Guide Dog Foundation for the Blind, where leadership and training skills were developed. Gabi holds a Bachelor of Science degree in Genetics from The University of Georgia.