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Amy Estrada is a seasoned customer support manager with extensive experience in leading teams and enhancing customer experiences across multiple organizations. Currently serving as Customer Support Manager at Calendly, Estrada has successfully developed a team of twelve Product Specialists and implemented processes to improve customer satisfaction metrics. Previously, Estrada held key roles at FutureFuel.io, Hubstaff, and ipsy, where notable accomplishments included launching new support systems, achieving high customer satisfaction scores, and managing cross-functional relationships to influence product development. With a strong foundation in psychology from Sam Houston State University and an associate degree from Lone Star College-CyFair, Estrada combines analytical skills with a commitment to fostering positive customer interactions.