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Hannah Provan is a performance and standards manager at Caledonian Sleeper since April 2022, bringing prior experience as a graduate management trainee at Serco from October 2020 to April 2022. Hannah has a strong background in transportation management, having served as a location transport manager at HOYER Group from July 2016 to October 2020. Previous roles include brand ambassador at Robert Gordon University, where responsibilities involved engaging with prospective students, and activity courier at In2action Ltd, leading family-oriented activities. Early career experience includes marketing assistant at John Clark Motor Group, focusing on intranet and website maintenance, as well as campsite courier at Canvas Holidays, providing customer service and accommodation maintenance. Educational achievements include a degree in Management with Marketing from Robert Gordon University, completed in 2016.