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Karen Chan has over 20 years of work experience, with their most recent role as the Senior Director of Engineering at Calabrio, Inc. Karen previously held positions as the Chief Engineering Officer and Chief Technology Officer at Wysdom.AI. Before that, they were the VP of Project Management Office at Storage Appliance Corp, where they were responsible for defining the product roadmap and overseeing the product lifecycle. Karen also worked as a Senior Technical Consultant at Locus Systems Inc., and as the Director of Technology at Bitfone, where they specialized in Mobile Device Management and Customer Care Automation solutions. Karen began their career as a Senior Integration Specialist at VirtualThere.

Karen Chan attended the University of Toronto from 1990 to 1994, where they earned a Bachelor of Applied Science (B.A.Sc.) degree in Electrical Engineering. Karen also has additional certifications, including being a Google Cloud Certified - Professional Data Engineer (obtained in April 2022) and having certifications from Microsoft in Azure AI Fundamentals and Azure Fundamentals (obtained in 2021). Karen also holds various certifications such as BEA Certified Developer, Portal Solution for 8.1, Certified Open Text Business Consultant, Certified PowerBuilder Developer 4.0 (Associate), Sun Certified Programmer for the Java 2 Platform 1.4, and Sun Certified Web Component Developer for Java 2 Platform, Enterprise Edition.