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Jeff Hewitt has accumulated extensive experience in workforce management and customer success roles at various companies, such as Calabrio, Inc., Centene Corporation, U.S. Bank, C3/CustomerContactChannels, Inc., Consensus, and Bank of America. With a Bachelor of Arts degree in Organizational Management from Ashford University, Jeff has excelled in developing staffing forecasts, coordinating contact center coverage, and ensuring successful outcomes for customers. Jeff has a proven track record in building staffing models, managing workforce planning initiatives, and supporting process improvement projects.