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DaNeece Sheldon is an experienced Customer Success Manager at Calabrio, Inc., where responsibilities include building partnerships, driving product adoption, providing consultative support for quality management (QM) and analytics features, and engaging with global stakeholders to enhance client programs. Previously, DaNeece served as a Quality Assurance Supervisor at Spirit Airlines, overseeing QM teams and implementing initiatives to improve customer experiences. DaNeece's background also includes a role as Quality Supervisor of Customer Experience at Radial Inc., managing a global team and analyzing data to enhance service quality. Earlier in the career, DaNeece worked at Verizon Wireless in various roles focused on employee engagement, performance management, and federal account implementation.