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Nicki Hayler has extensive experience in customer service roles. Nicki started their career as a Customer Service Assistant at Waitrose & Partners in 2004 and worked there until 2007. Nicki then joined Regus as a Customer Service Representative from November 2007 to February 2008. After that, they returned to Waitrose & Partners and held several positions, including Customer Service Team Leader from August 2009 to August 2013, Assistant Team Manager from August 2013 to April 2016, Partner Coordination Manager from April 2016 to April 2018, and Senior Team Manager from April 2018 to February 2021. Currently, they are working at Cala Group Limited as the Head Of Customer Service since February 2021 and will assume the role of Director of Customer Service starting from January 2023.

Nicki Hayler attended Gordon's School from 2000 to 2004, where they completed their GCSEs. No degree was specified.