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Filipe Lautert is currently a CS analyst at Caju. Prior to this, they worked as a customer success manager at DOC9 from April 2019 to April 2020. Their responsibilities included retention of customers, avoiding churn of revenue or cancellations of contracts, expanding revenue and up-sell and cross-sell activities in the customer base, and analyzing and improving processes within the CS area. Filipe also monitored metrics and indicators such as NPS. From August 2017 to April 2019, Lautert worked as an finance and commercial analyst at Medicina Diagnóstica. And from August 2013 to August 2017, they worked as a commercial director at Projeconsult Engenharia Ltda. Their responsibilities included management and development of commercial policies, expansion of the customer portfolio and negotiation of new contracts. Lautert began their career in 2012 working as a relationship assistant at CIEE-RS.

Filipe Lautert has a degree in Business Administration from Pontifícia Universidade Católica do Rio Grande do Sul, a Master of Business Administration (MBA) in Marketing from UniRitter, and a specialization in Education from Sistema de Ensino Gaúcho. Filipe also has certifications from CS Academy in Jornada do Cliente e Criação de Playbooks and Resultados Digitais in Introdução ao Inbound Marketing.

Filipe Lautert works with Bruna Silva - CS Analyst, Bruna Silverio - CS Analyst, and Pedro dos Santos - Logistics. Filipe Lautert reports to Alexandre Pfeferman, Head of Operations.