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Daniel Edwards has over 20 years of experience in customer operations and emergency management within the gas distribution industry. Currently, Daniel serves as the Head of Customer Centre Operations at Cadent Gas Limited, where responsibilities include managing a customer centre with approximately 60 employees, ensuring 24/7 call handling, and overseeing the National Gas Emergency process. Prior to this role, Daniel worked at National Grid Gas Distribution, where positions included Emergency Call Handling Manager, RPD Operations Project Lead, and East ER&R Customer Manager, among others. Daniel's diverse experience encompasses leadership in operational planning, customer service strategy implementation, and process compliance within the emergency response sector.