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Michael Mapfumo is a Technical Support Lead at Asurion since January 2023, specializing in troubleshooting mobile network tower-related issues and managing complex technical problems. Previously, Michael served as a Customer Service Technical Support at AlarmClub Inc., achieving a 96.7% success rate in resolving technical issues through effective problem identification and research. Prior to that role, Michael worked as a Data Research Analyst at Webhelp, where data analysis and the development of data-driven solutions to improve customer service were key responsibilities. Michael has a diverse educational background, with a degree in Full Stack Web Development from 4Geeks Academy, an Associate's degree in Cinematography and Film/Video Production from SAE Institute, and a Computing and Information System Certificate from Speciss College.