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As Senior Vice President US Operations, Jay is responsible for managing all aspects related to the service delivery from the US operations centers and the company’s Global Process Excellence (GPE) team. GPE is responsible for the company’s quality management system (QMS) including operational training, best practice sharing, process improvement, quality assurance and ISQA.

Prior to joining C3i Solutions Jay spent 12 years at Nextel Communications in their call center operations division driving process improvement and project management initiatives.

Jay earned his Bachelor of Arts in History from the University of Massachusetts, Amherst