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Shannon Spriggs, Chief Compliance Officer (CCO), assists in developing metrics to measure system and staff productivity, assists in the planning process of new projects and initiatives, guide quality assurance (QA) work, review QA reports, etc. Ms. Spriggs also ensures responsive policies and procedures are in place for the Board area. Ms. Spriggs has over 10 years of experience in all facets of workforce operations, quality assurance and compliance with rules and regulations, including experience as a nationally recognized early implementer of WIOA.