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Benjamin Raphael is an Implementation Manager at Byzan System Pvt Ltd, with extensive experience in managing business requirements, application integration, and process re-engineering. In their previous roles, benjamin successfully managed EB Helpdesk support teams, maintained relationships with corporate clients, provided pre-sales support, and handled technical documentation. As Tech Support Head, benjamin was responsible for client product implementation, training, customer support, troubleshooting, and migration testing. Benjamin holds a degree in M.Com from Kuvempu University and has a background in Commerce from BES College and Christ University.