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Terrence Smith is an experienced Customer Support Engineer with a strong background in technical support and client communication. Currently at Mason since October 2021, Terrence has taken the lead in technical onboarding and serves as the primary contact for support inquiries. Prior experience includes a role as a Technical Support Engineer I at Samsara, where challenges were resolved through effective communication and troubleshooting, and as a Technical Support Representative at DEXIS, where intricate support inquiries were managed. Earlier positions include technical support at GENCO, A FedEx Company, and a brief stint as an In-store Shopper at Instacart. Terrence holds a Bachelor of Applied Science in Information Systems and Security from the University of Phoenix and an Associate of Science in Computer Electronics & Engineering Technology from ITT Technical Institute.