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David Casero Ayala has over a decade of experience in customer management and engineering, currently serving as Customer Manager Engineering at By Demes Group since November 2013. Prior experience includes roles as Service Admin at Datacard, where responsibilities spanned customer service, technical support, and contract management using Oracle systems, and as an Auxiliar contable at Grupo Euro 56, S.L., focusing on accounting and banking management. David began a career in logistics as a Reponedor at Leroy Merlin, SLU. Educational qualifications include a degree in Director de Seguridad from Universidad Nebrija and various certifications in networking and cybersecurity from CISCO and other institutions. David is currently pursuing a course in Artificial Intelligence at INESEM Business School, highlighting a commitment to continuous professional development.