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Hendry Lumban Gaol is an experienced Field Services Engineer currently working at BW Papersystems since June 2022, specializing in installation, commissioning, maintenance, repair, overhaul, and production support. Previously, Hendry held the position of Senior Sales Engineer at PT Pharmalusi Teknologi Indonesia from January 2021 to June 2023, focusing on customer relationship building and promoting Serialization systems. Prior experience includes working as a Field Service Engineer at PT Robert Bosch Indonesia, where responsibilities involved machine installation, commissioning, and upgrading components, and a supervisory role at Mettler Toledo Indonesia overseeing service order management and engineering operations. Hendry's career began at PT Serviam STS as a Service Engineer responsible for installing and maintaining various production line machinery. Educational qualifications include a degree in Computer Engineering from Universitas Jayabaya and a Bachelor's in Electrical and Electronics Engineering from Politeknik Negeri Medan.