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William Donovan has 12 years of work experience in User Centred Design, utilising Marketing, e-Commerce, IT, Web Development. William began their career in 2003 as the Director of willdonovan. In 2007, they became an Organiser for the Web Standards Group Melbourne. In 2008, they started working as a Web Designer/Developer and User Experience Specialist for the Bureau of Meteorology. In 2010, they began working as a User Experience Specialist, Web Design and Development for the Bureau of Meteorology, as well as a Solutions Lead for IE Agency. From 2011 to 2013, they were the User Experience Lead for igloo. In 2013, they became the Lead Experience Designer for Symplicit. From 2016 to 2017, they worked as the Customer Experience Practice Lead for APD. From 2017 to 2021, they were the Online UX Manager for MYOB. Currently, they are the Senior Design Manager for butn, leading the design function to create customer experiences.

William Donovan's education history includes a Bachelor of Business (E-Commerce) & Bachelor of Arts (Multimedia) from Victoria University between 2001 and 2005, a VicFit Personal Training Certificate from Kangan Batman TAFE between 2001 and 2002, an Advanced Diploma in Business from RMIT University between 1998 and 2000, and a Certificate in Music Business Management from RMIT University in 1996.