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Nick Oppenheim is an accomplished IT Operations Manager currently at Business Wire. With extensive experience at First American Payment Systems, Nick served in various roles, including Manager of Help Desk and Systems Administration, where Nick led teams in supporting end-user technology and managed vendor relationships. Key contributions included the successful deployment of Office365, the rapid establishment of telephony systems during the COVID-19 pandemic, and ITSM platform modernization. Nick's earlier experience includes roles at Sprint as a BCS Quality Analyst and Tier 2 Technical Agent. Nick holds an MBA in Information Technology and a Bachelor's degree in Information Security from the University of Phoenix.