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Jacob Mckinney has extensive experience in customer service and complaints management, currently serving as a Complaints Case Owner and previously as a Case Owner in the New Connection Team at Business Stream since April 2016. Prior to this role, Jacob was with British Gas from August 2008 to December 2016, where responsibilities included serving as the Head Mentor for Learning & Development and as a Customer Service Advocate. Earlier experience includes positions at Bank of Scotland as an Outbound Sales Representative and a progression of roles at The Richmond Group, including Contact Center Manager and Contact Centre Deputy Manager.