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Emanuela Delvai is a seasoned professional with extensive experience in client service and customer care within the luxury sector. Currently serving as the Global Senior Client Service & Product Care Director at Burberry, Emanuela has previously held significant roles such as Global Senior Client Service Director at Gucci and Global Senior Customer Service & After Sales Director at Jimmy Choo. Emanuela's earlier career includes positions as Director of Customer Service and Customer Service Manager for the EMEA region at Panduit, as well as EMEA Customer Service Manager at International Rectifier. Emanuela holds a Master’s degree in Communication & Marketing from IULM University of Milan, supplemented by further education at Epsom.