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Michael Mapfumo is a skilled technical support professional currently serving as a Technical Support Lead at Asurion since January 2023, where expertise in troubleshooting mobile network tower-related issues is demonstrated. Previously, Michael worked at AlarmClub Inc. as a Customer Service Technical Support specialist, achieving a remarkable 96.7% success rate in resolving technical issues. Earlier experience includes a role as a Data Research Analyst at Webhelp, focusing on data analysis and customer support insights. Michael's educational background includes ongoing studies in Full Stack Web Development at 4Geeks Academy, alongside an Associate's degree in Cinematography and Film/Video Production from SAE Institute, and an ABMA Computing and Information System Certificate from Speciss College.