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Mazin AliKarar currently holds the position of IT Operations Management and IT Service Management at Buna, where responsibilities include overseeing daily IT operations and streamlining ITSM processes according to ITIL principles. Prior experience includes serving as ServiceNow Practice Lead at AMF, focusing on project implementation, and as Senior ServiceNow Technical Consultant at Quintica, where Mazin contributed significantly to Arabic-speaking clients through requirement gathering and technological presentations. Mazin's background also includes work as a ServiceNow Developer/Administrator at Dubai Silicon Oasis Authority, where ITSM transformation was a key focus, and earlier roles as a Research and Teaching Assistant, along with experience as a Full-stack Web Application Developer at American University of Sharjah. Mazin holds a Master's degree in Computer Engineering from American University of Sharjah.