ÂÜÀòÂÒÂ×

Katchen Laquer is an experienced professional in customer experience and business analysis, currently serving as a CX Coordinator at Buildertrend since October 2021. Previously, Katchen held the position of CX Business Insights Analyst at Quartz Health Solutions, where responsibilities included analyzing data trends to enhance operational improvements and collaborating with cross-functional teams. At Hayneedle.com, Katchen was both a Category Assortment Editor and a CX Product Owner, focusing on improving customer experience and managing a Voice of Customer program. Katchen's career began at Lincoln Financial Group, where duties as a Business Analyst included participating in the Software Development Life Cycle and conducting requirement elicitation. Katchen earned a Bachelor of Arts degree in Classical, Ancient Mediterranean, and Near Eastern Studies and Archaeology from Creighton University in 2007.