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Hayley-Jane Gribble currently serves as a Client Success Manager at Buildcert, overseeing reception, business development, client experience, and administration functions across residential and commercial portfolios in New South Wales, with a focus on supply chain improvements and lean management principles. Hayley-Jane holds the position of Director at Newcastle Insurance Group and previously worked at nib health funds as a Customer Experience Manager for International Visitors. Prior roles include Contact Center Manager at World Nomads Group, Operations Manager at Appco Group, and various managerial positions at State Insurance, where contributions to sales and operational efficiency were significant. Hayley-Jane's educational background includes a Postgraduate Diploma in Business Administration and Management from The University of Auckland and certification from ANZIIF.