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Jenny Johnston is an accomplished senior business analyst with experience in implementing CRMs and ERPs for IT Service Management Companies. Jenny has a background in identifying business requirements, performing gap analysis, and designing processes and system improvements to increase productivity and reduce costs. Jenny has held various analyst and managerial roles in companies such as Buckley Systems Ltd, System Advisory Services Limited, Ricoh NZ, ICONZ, and Asia Online NZ. Jenny holds a Bachelor's degree in Primary Education from Rhodes University.