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Amber Chen has extensive experience in customer service and order management across multiple industries. Currently serving as a Customer Service representative at BTSE since July 2019, Amber manages user inquiries related to cryptocurrencies through Freshdesk and oversees FAQ management, while collaborating with product and tech teams on market changes and KYC policies. Previously, as the Order Management & Customer Support Team Leader at SteelSeries from September 2015 to July 2018, Amber was responsible for managing sales orders, serving as the main contact for major retailers such as Best Buy and Amazon, and assisting sales and marketing teams. Amber's earlier roles include Customer Service Representative at ViewSonic International Corp. where responsibilities included RMA management for multiple countries, and Presidential Assistant at Nomura International, providing administrative support to executive management.