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Lisa Pattison is a seasoned professional with extensive experience in customer experience management and programme delivery within the telecommunications industry. Currently serving as a Senior Customer Experience Trial Strategy & Delivery Manager at BT Group, Lisa is responsible for managing trials that validate customer experience in the live network. Prior roles at Openreach included leading multiple transformation projects aimed at enhancing service journeys, overseeing recruitment programs, and optimizing field force efficiency. Lisa's tenure also includes significant contributions at BT Group, where contributions spanned from driving sales excellence to leading service management in various capacities. Educational background includes attendance at Beverley High School and Hull College.