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Hannah Boyd has over 17 years of experience in customer service and call center management, currently holding the position of Call Center Manager at BT since September 2012. Throughout the tenure at BT, Hannah has progressed through various roles, including Transition & Quality Assurance Manager, Transition Centre Manager, Acting Centre Manager, Call Observation Manager, and First Line Manager. Prior to joining BT, Hannah worked at HomeServe from October 2006 to September 2012 as a Team Manager and Customer Services Agent. Education was completed at Penwortham Girls High School between 1998 and 2003.