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Deirdre Tyrrell is a seasoned professional in customer experience, currently serving as the Customer Experience Lead - Global at BT Group since September 2024, where leadership focuses on implementing a customer-centric strategy. Prior to this role, Deirdre spent over two decades at BT Ireland, holding various positions including Customer Experience Manager, Senior Incident and Problem Manager, Network Operations Centre Manager, and Incident & Change Manager, contributing extensively to customer experience transformation, operational management, and service delivery across multiple platforms. Deirdre holds a Professional Diploma in Customer Experience from The CX Academy and earned a Leaving Certificate from Margaret Aylwards Community College.